Shipping policy

Shipping Policy

At SORÉN, we carefully prepare every order to ensure your products arrive safely and in perfect condition.

Order Processing

Orders are processed within 1–2 business days (Monday–Friday).
Orders placed on weekends or public holidays will be processed on the next business day.
During product launches, promotions, or holiday periods, processing times may be slightly longer.

Shipping Destinations

We currently ship throughout the European Union and selected international destinations.

If your country is unavailable at checkout, please contact us at info@sorenbrand.eu and we'll do our best to assist you.

Delivery Times

Estimated delivery times after your order has been dispatched:

Lithuania: 1–3 business days
Baltic States: 2–4 business days
European Union: 3–7 business days
International: 5–14 business days

Please note that delivery times are estimates and may vary depending on the shipping carrier, customs clearance, or seasonal demand.

Shipping Costs

Shipping costs are automatically calculated at checkout based on your delivery location and selected shipping method.

We may occasionally offer free shipping promotions, which will be clearly displayed on our website.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking number so you can monitor your delivery.

If you do not receive your tracking information within 3 business days after placing your order, please contact us at info@sorenbrand.eu.

Customs & Import Duties

Orders shipped outside the European Union may be subject to customs duties, taxes, or import fees imposed by the destination country.

These charges are the responsibility of the customer and are not included in the purchase price or shipping cost.

Incorrect Shipping Information

Please ensure that your shipping address is accurate before completing your purchase.

SORÉN is not responsible for delays, lost packages, or additional shipping costs resulting from incorrect or incomplete shipping information provided by the customer.

If you notice an error after placing your order, please contact us immediately at info@sorenbrand.eu. While we will do our best to update your order, changes cannot be guaranteed once it has been processed.

Lost, Delayed or Damaged Shipments

If your order arrives damaged, incomplete, or appears to be lost during transit, please contact us within 5 business daysof delivery at info@sorenbrand.eu.

Please include:

Your order number
A description of the issue
Photographs (if applicable)

We will work with the shipping carrier to resolve the matter as quickly as possible.

Please note that SORÉN is not responsible for delays caused by shipping carriers, customs authorities, severe weather conditions, or other circumstances beyond our control.